360 IT Support Services

360 IT Support Services

Take a proactive approach to your IT and Technology. Prevent technical issues before they affect your business.

Conveniently based out of Oakville in the GTA, also serving in Mississauga, Burlington, Milton and Etobicoke.

Whether you are a Small to Medium-sized business, you need IT services and support to maintain peak performance in your operations. While we manage all of your IT services for a flat-rate fee, you can focus your efforts on spurring your revenues to grow with fewer technology headaches. Let us give you the peace of mind and the technology edge your business deserves.

Shift IT offers a managed service plan customized for your business. Only pay for what you need. We'll take care of the rest.

Our team of experts provides you exceptional, reliable service at a Flat-Fee. We cover everything IT/Technology related for you so you can continue to remain focused on business development and growth. Stay within your budget and get more done.

Never stress again about network failures, as our managed services include round-the-clock monitoring of your computers and network to help prevent problems before they happen. With fewer IT/Technology issues, your business is able to better run its operations with reduced downtime. This increases the efficiency of your service and positively impacts your customer’s experience

Our experienced IT technicians are available around the clock to provide swift responses and fixes when needed. No issues are left unresolved or not responded to. Shift IT understands the value of your business’s time and takes fast and efficient IT actions. We are proactively seeking issues so you don’t have to worry about them. Our cybersecurity and IT team work around the clock to protect the integrity of your information and resources.

We use a unique system that backs up all of your domain and server information and stores it in a server off-site.

An experienced IT partner ensures they are up-to-date on new technology, IT solutions, software and cybersecurity practices. This will ensure your business is always progressing ahead and not falling behind competitors.

Our qualified IT technicians will identify all potential breach points, limiting accessibility from unwanted users and hackers. We take a proactive approach to ensure your data is secured and ready to tackle growing hack/spam concerns in your industry.

By ensuring the technology your employees use runs problem-free, your business is able to better serve its customers, more able to communicate internally which increases employee output. Increase your capacity and take on more work.

Shift Into High Gear

Quick Help Desk Support

Like every other machinery, failure is sometimes bound to happen. Many companies have a maintenance schedule or a team ready to fix any IT breakdown in your company but not look into why it keeps reoccurring again.

We believe that every small mishap dents your company’s profitability. At our help desk, we always diagnose every issue to the root and permanently avoid any future occurrence.

Remote Access Issue Resolution

We pride ourselves on handling most issues remotely.

All our staff are certified senior technicians that will offer solutions to your company and help solve any problem on the first call to us.

Our staff is always available to take action on your queries immediately. We take quick action to resolve any technology issues that may come up.

Onsite Field Tech Support

In instances where remote fix for IT/Tech-related issues is not either accessible or able to be resolved, our IT team is readily available for dispatch. This means you’re not waiting for days to get an IT issue resolved as our team takes immediate responsive action.

Our field technicians are trained to deploy and resolve your IT issues without disrupting your ongoing business activities.

Ticket Tracking & Metrics

With an online dashboard that allows you to visit anytime, you have a transparent view of all ticket metrics. All your tickets are arranged in a way that is seamless and easy to understand. It is easy to navigate the tickets, status, time and resolutions.

We constantly monitor and update tickets to assess reoccurring issues and find permanent solutions so your team’s efficiency is uninterrupted.

Unlimited Issues with Unlimited Response

Technical issues occur in companies large and small. They are inevitable and unfortunately cause productivity loss.

Although we have many controls in place to reduce the number of issues your employees encounter, there is no cap on the number of problems we will solve for you. This means you don’t pay extra when unexpected issues occur.

Shift IT Solutions offers Managed IT services in the Greater Toronto Area for small and medium-sized businesses across many industries including finance, transportation, law, manufacturing, education, non-profit and more.

Based out of Oakville, Ontario Canada with a main focus of services in Mississauga, Oakville, Burlington, Vaughn, Etobicoke and Toronto – Our team understands the challenges that small to medium sized businesses face in our community.

In order for businesses to maintain a competitive edge, they need relevant, high-class performing products, business support, people and technology. This includes IT infrastructure, IT support and consultation.

We pride ourselves on answering our phones live when you call with an issue. We understand that you’re counting on us to take swift action, our reputation is only secured by the level of efficiency we provide your team.

Our main goal is to make sure your business runs smoothly. The last thing any business needs is technical issues and setbacks that lower their performance and hurt their customers.

At Shift IT, we don’t believe in providing our clients with different tiers of support. Every client receives the same level of attention, effort and IT support when needed. We treat every client the same as our goal is to work with you as partners for the long term. Therefore we dedicate only the best technology, IT and cybersecurity experts to each of our clients.