360 IT

Support Services

A proactive approach to your IT and technology management with Shift IT Solutions.

Our comprehensive support helps prevent technical issues before they disrupt your business operations.

We specialize in providing IT services and support tailored for small to medium-sized businesses. By managing all of your IT needs for a flat-rate fee, you can focus on driving revenue growth without the burden of technology-related challenges.

With our customized managed service plans, you’ll only pay for the services you need while we handle the rest, giving you the peace of mind and technological advantage your business deserves.

Shift IT - 360 Support

Are you looking proactive IT support in the Greater Toronto Area, Calgary, or Edmonton?

Shift IT - Managed IT Support Services

Key Benefits

Predictable Costs 24/7
Enjoy reliable IT support at a flat fee, covering all your technology needs. This helps you manage your budget while concentrating on business growth.

Increased Productivity & Availability
Eliminate network downtime with our round-the-clock monitoring and rapid response team. We proactively resolve potential issues, ensuring smooth operations and safeguarding your data.

Backup and Disaster Recovery
Secure your critical data with our off-site backup system. Our disaster recovery plan ensures quick restoration of operations during unexpected events.

Technical Expertise & Enhanced Security
Benefit from our skilled IT professionals who stay updated on the latest technologies and cybersecurity practices. We proactively address potential vulnerabilities to protect your data from unauthorized access.

Higher ROI
With efficient technology solutions, your team can deliver exceptional customer service and enhance internal communication, allowing you to increase capacity and drive higher returns on your investment.

SHIFT

Into High Gear

Quick Help Desk Support

IT failures are an inevitable part of business operations. While many companies have maintenance teams to address issues, they often overlook the underlying causes. Our help desk is committed to diagnosing problems at their root, ensuring that minor mishaps do not impact your profitability. By implementing permanent solutions, we help prevent future disruptions.

Remote Access Issue Resolution

We specialize in resolving most IT issues remotely. Our certified senior technicians are dedicated to providing effective solutions, often on the first call. With our team available around the clock, we ensure prompt action on your queries, minimizing downtime and keeping your business running smoothly.

Onsite Field Tech Support

When remote solutions are insufficient, our IT team is ready to provide onsite support without delay. You won’t have to wait days for resolution; our trained field technicians quickly address your IT challenges while ensuring minimal disruption to your daily operations.

Ticket Tracking & Metrics

Our user-friendly online dashboard gives you real-time access to all support tickets. You can easily track ticket status, resolutions, and response times, allowing for seamless navigation and management. We continuously monitor and update tickets to identify recurring issues, implementing permanent solutions to enhance your team’s efficiency.

Unlimited Issue Resolution

Technical issues are a common occurrence in all businesses, leading to potential productivity losses. While we take proactive measures to minimize these issues, we offer unlimited support for any problems that arise at no additional cost. This means you can focus on your core business functions without worrying about unexpected IT challenges.

Managed IT Services for Small and Medium-Sized Businesses

Shift IT Solutions delivers tailored managed IT services to small and medium-sized businesses in various industries, including finance, transportation, law, manufacturing, education, and non-profit organizations. Serving the Greater Toronto Area, Calgary, and Edmonton, we focus on providing high-performing IT infrastructure and reliable support.

Our dedicated team ensures responsive customer service, answering every call live and taking swift action to resolve issues, minimizing downtime and enhancing customer satisfaction. We treat all clients equally, providing the same level of expert support to foster long-term partnerships. Trust Shift IT Solutions for the technology edge your business needs for success.

We’d love to hear from you!

Shift IT - Technician

Don’t hesitate to choose Shift IT, you will be pleased!!

Marco Caravaggio, Impulse Technologies

Beyond expectation in support and service.

Ivan Vulicevic, Wellnx Life Sciences

Shift IT has helped us manage unprecedented growth of 250%

Dianne Holmes, DriverCheck

Excellent response times, especially in an emergency.

Geoff Black, ONE for Freight

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