IT Helpdesk Support Services in GTA
Take Charge of Your Tech
Do You Need Help with IT at Your Office in the Greater Toronto Area?
Get help implementing or managing technology from a team based right here in New York City.
Why choose us among other tech / IT companies for your business:
- 24/7 Remote Monitoring and Help Desk Services services when you need it
- Live representatives and technicians based out of the GTA
- Flat Rates for Full Support IT services with unlimited issue response
- Guaranteed Service levels with focus on your productivity
- Help Desk support for hardware, Software, Infrastructure and Device issues.
- Take action today to get rid of all IT related issues from your company and work with a technology solutions company based down the street from you in Oakville, Ontario. Canada covering all of GTA.
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Help Desk Support that will help your company run optimally
IT issues are almost impossible to avoid. But many companies employ a break-fix method where they fix things but don’t look into why they keep occurring. We believe this is no way to spend your IT budget because every issue that arises ultimately hurts your company.
Our held desk staff do a root-cause analysis of each issue to find and fix the actual issue behind each of the tickets you submit.
We can confidently say that our help desk support will lead to a 50% reduction in recurring IT issues. This means less IT issues and more productivity from your users.
Remote Access Issue Resolution
Almost all of the technology issues are handled remotely by using remote access and taking your employees through the fix.
All our experts are highly qualified senior technicians that take pride in helping you solve your problem on the first call, with no need to wait or have a follow up with another representative.
Our staff has an average ticket resolution time of __ Minutes[ASK DAVE], so the moment you have an issue you can be confident we will resolve it.
Escalated Help Desk Support
There will be times when there may be issues that aren’t simple in nature that will require escalation to our most senior staff.
Shift IT’s help desk is backed by a large and qualified technical team. Our talented team hold every important industry credential and certification, making them capable of handling any technology issue.
From the most routine issues to your biggest emergencies, Shift IT’s help desk support team will make sure your always connected and productive.
Onsite Field Tech Support
In some occurrences remote support simply isn’t enough to fix your issues. At Shift IT, we escalate support requests to On-site visits when necessary, at no extra charge.
We will deploy one of our senior technicians to your office to make sure the issue is handled professionally and properly. Our emergency support response time is 4 hours anywhere within the Greater Toronto Area. When things get tough, we’re there.
Ticket Tracking & Metrics
You will always know the status of your tickets by visiting our online ticket portal. All tickets are arranged by status, time and resolution.
We think it’s important to keep track of weekly and monthly ticket counts, along with a review of repeat issues. This way we are able to identify the issues, and ultimately reduce tickets and improve support quality.
Unlimited Issues with Unlimited Response
No matter what kind of company you are, IT issues are going to happen, and the most important thing they hinder is your company’s productivity.
Most IT companies make your costs hard to predict by putting caps on your service at a certain ticket threshold and charging extra for fixes that take longer or require an onsite visit.
From email issues to server crashes, you can feel at ease knowing that our Managed Services have unlimited issue response that includes onsite support when necessary.
We have always believed in the one price per user model, where every technology issue is fixed without any surprise charges.
Benefits with Shift IT Solutions in Greater Toronto Area
Managed IT Services in Greater Toronto Area
Shift IT Solutions offers managed IT services in the Greater Toronto Area for medium and large businesses across many key industries including finance, transportation, law, manufacturing, education, non-profit and others.
Based out of Oakville, Ontario Canada with a main focus of services in Mississauga, Oakville, Burlington, Vaughn, Etobicoke and Toronto – Our team understands the challenges that small to medium sized businesses face in our community.
In order for businesses to maintain a competitive edge above competitors, they need best in class products, support, people and technology. This includes IT infrastructure, support and consultation.
We pride ourselves on answering our phone live when you call with an issue, and will then proceed to resolve your problem.
Our main goal is to make sure your business runs smoothly without any issues affecting productivity. The last thing any business needs is technical issues and setbacks that lower their performance, affect their services and customers and delays the company’s progress.
At Shift IT, we don’t believe in providing our clients with different tiers of support. Each of clients can be at ease knowing they have a Full-service IT support offering when they need it most.
What Are the Benefits of Managed IT Services?
Here are some of the many benefits businesses can experience with Managed Services:
Outsourcing managed IT service helps businesses stay focused on core business activities, further lead to increased productivity.
A managed service provider remains up to date with all tech areas. Businesses use their knowledge to bring the highest level of security.
Round The Clock
Whatever the tech issue you have been experiencing; an expert is available 24×7 to assist the queries with 100% satisfaction..
An expert remains up to date and will assist you in recognizing all IT threats, helping in reducing the chance of security breaches.
By having an IT-managed expert on your side, you can avoid significant operational costs that arise from hiring an in-house team.
Your experienced managed IT expert is equipped with all resources required to deliver the highest ROI for business growth.